Patients and caregivers
Learn how Carelon Palliative Care is a resource for patients, caregivers, and families navigating a serious illness.
Care providers
Refer patients to Carelon Palliative Care for more support throughout their illness.
Health plans
Partner with Carelon to improve outcomes and reduce costs through evidence-based palliative care for members with serious illness.
Our Services
Living with a serious illness, advanced-stage illness, or chronic condition can be overwhelming for both patients and caregivers. Everyday living for them can include unpredictable symptoms, discomfort, complicated medical decisions, and concerns about the future.
Carelon Palliative Care provides support and attention between doctors’ appointments to address physical, emotional, nutritional, and social needs. Palliative Care can be initiated soon after a person is diagnosed or at any stage of illness.
Symptom management
24/7 support
In-home services
Caregiver resources
Advance care planning
Virtual services
How Carelon Palliative Care empowers patients
Our care team eased Erin’s health journey, from diagnosis through treatment, making every stage of her serious illness more manageable for her and her family.
Palliative Care by the numbers
76%
Most Americans prefer to receive palliative care at home, choosing comfort and familiarity.1
56%
Hospital admissions were reduced by more than half through our integrated palliative care approach.2
74
Our Net Promoter Score reflects strong patient satisfaction, well above the healthcare benchmark of 30–40.3
98%
Over 27,000 calls were handled in 2024, with less than 2% requiring hospital referral.4
Compassionate, expert care whenever you need it
Every moment matters, especially when living with serious illness. That’s why our board-certified care team is here to bring comfort, guidance, and 24/7 support when it matters most.
We believe that teamwork is the only way we work. That means we don’t just treat symptoms—we work closely with your doctors, specialists, and caregivers to create a unified care plan that fits your life. Whether between appointments or during a difficult moment, we’re with you every step of the way.
Our Palliative Care team includes:
- Doctors.
- Advanced practice providers.
- Registered nurses.
- Social workers.
Care is provided where you’re most comfortable—at home or virtually by phone or video. Learn more about our care team.
Explore Carelon Palliative Care
Click through the articles below to learn how we bring community-based palliative care to patients across the nation.
Palliative care vs. hospice: What’s the difference?
Palliative care can begin at any stage of serious illness, even while you’re still receiving treatment. Hospice is end-of-life care. While we don’t provide hospice care, we help patients and caregivers navigate that transition, if needed, with clarity and compassion.
What is included in palliative care?
Palliative care is specialized medical care that addresses the physical, emotional, nutritional, and social needs of a patient living with a serious illness or chronic condition, as well as the needs of their loved ones. Our Palliative Care includes a specialized care team that provides:
- Symptom and disease management.
- Visit summaries and collaboration with the patient’s doctors.
- Communication with loved ones and other caregivers.
- Advance care planning.
- Coordination of in-home care and support services.
- 24/7 support.
Advance care planning and care coordination
Carelon supports shared decision-making and documentation through care plans that include advance directives and goals-of-care discussions. We provide care for patients in between their appointments and treatment schedules.
Palliative care drives better outcomes
Studies show palliative care reduces hospitalizations and improves member satisfaction, helping plans manage costs more effectively.
What caregivers can expect from palliative care
Helping a loved one through a serious illness can be challenging. You don’t have to do it all alone. Learn how we support caregivers with resources, education, and emotional care.
“Palliative care is often misunderstood. It's sometimes equated to hospice care. But palliative care actually starts with the diagnosis of a serious illness. It works alongside primary care providers, specialty services, social workers, all to make it possible to live with the highest degree of independence and quality of life.”
— Liz, Carelon Nurse Practitioner
Start your Carelon Palliative Care journey
If you received a referral or letter about Carelon Palliative Care, call 844-232-0500 to get started. Our team is here to support patients with serious illness and their families every step of the way.
Please visit our what to expect page for detailed information about our services and care processes.
Sources:
1. AP-NORC Long-Term Care Poll , 2021
2. Internal data, April 2024, study period was January 2021 through December 2022; baseline was 2019, 58% reduction in hospital admissions for Medicare Advantage End of Life group
3. Carelon Palliative Care Patient Experience Survey, Jan.1, 2024 – Dec. 31, 2024
4. Internal Carelon data, Jan–Dec 2024 (Genesys Cloud, Tableau, Casper EMR)
