“It is so helpful to be able to call when I need something or have a question. My fear factor drops way down. Your care has kept me out of the hospital.”
—Trudy
Our Palliative Care team
Patients can receive experienced, compassionate, and expert care in the comfort of home from a team that makes up one of the nation’s largest Palliative Care programs.
Our Palliative Care is designed to complement and improve the care a patient receives from doctors who are treating their illness. It’s appropriate at any age and at any stage, and care can be in person or through telehealth with a phone or video call.
A specially trained team — just for you
Our Palliative Care team members are either board certified or palliative-medicine certified. They are unwavering in their dedication to a patient’s unique needs as well as those of caregivers and loved ones. Most often the team includes:
Advanced practice provider (APP)
An APP is a physician assistant or nurse practitioner who is the patient’s main contact. The APP provides symptom and medication management, treatment education and guidance, emotional support, and coordination of care with the patient’s primary care doctor or specialist.
Social worker
Every social worker is equipped to provide personalized support to a patient and their family to help them manage mental, emotional, nutritional, and social challenges. They can also work to connect patients to resources within their community.
Doctor
Our doctors work closely with the APP and oversee all aspects of care planning and management.
Registered nurse
To support the APP, a registered nurse helps provide care coordination, disease and medication education, and acute symptom management.
Leave your worries behind
Our care teams are experts in caring for people experiencing the symptoms and stress of illnesses that include, but are not limited to, AIDS, amyotrophic lateral sclerosis (ALS), cancer, congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), dementia, kidney disease, multiple sclerosis, and Parkinson’s disease.
Care team members know the ins and outs and ups and downs of serious or chronic conditions. They serve as advocates for patients and as mentors to caregivers. Best of all, they’ll be there with you every step of the way.
What people have to say about Palliative Care
“My nurse practitioner was terrific. She did everything and probably kept me out of the hospital a few times. It just changed everything. I felt better. I knew they’d be there. They gave me a magnet [with a 24/7 support number] to put on my refrigerator and said to call anytime, seven days a week, around the clock."
—Margaret
“It is wonderful to have home visits. It has relieved a lot of anxiety to know we can call whenever we need you.”
—Bob
“Our nurse practitioner is thorough and understands my husband’s needs. She is quick to see even the slightest changes — even those I might miss being with him daily. Carelon has been a blessing to us.”
—Susan, wife and caregiver
“I think the teamwork at Carelon is amazing. Everybody works together to provide the absolute best care that we can for our patients and their families.”
—Samantha, Palliative Care registered nurse
“After my cancer diagnosis…the discomforts, the pain, my whole thought process, my memory…it's hard to describe. My nurse practitioner told me to call at any time no matter what it is — no matter how small or how big. And I can only imagine what it would've been like not to have had these guys.”
—Ron
“If a patient has access to a smartphone, tablet, or computer, virtual care is something that allows us to be more available to them. A lot of patients have really embraced it.”
—Liz, Palliative Care nurse
“Having Carelon come to our home has been extremely helpful. The whole staff has been very helpful in caring for my father. We are so thankful to have them.”
—Ted
“My mom was able to stay at home and out of the hospital during her last few weeks, which were our family’s wishes. Mom was even able to dance at her grandson’s wedding. She really moved her feet — she didn’t just shuffle. That’s how we’ll remember her.”
—Kathy, daughter and caregiver
“They bring forth not only the additional medical care that might be needed, but also the emotional support. That was really important to me to know that he had that other anchor.”
—Terri, caregiver and friend
“My job is to advocate for my patient, regardless of what the doctors think. If my patient does or doesn’t want to do something, it’s my job to help them get to that point.”
— Emilee, Palliative Care nurse
